Customer Testimonials
Service was quality and timely just as I expected. Great job to Heath and Ben. Also Marshall Campbell, my service tech. Great job by all.
Had the best experience I have ever had at a dealership. Lindsey, Ben and the rest of the team were one of the best sales teams I’ve ever seen. I was about to offer them jobs to come work for me.
Eddie was terrific to work with!
Everyone was very helpful. They will give you the best price/interest rate they can. Very friendly and honest. We love our new 2019 Yukon XL
Had several service indicator lights on my Chevy Silverado. Contacted the service department and they were able to get me in the same day. The whole team from Heath and Ben to the technician were very knowledgeable, helpful and friendly. All issues were fixed and I was back on the road the same day.
My wife and I had a issue with our Chrysler Pacifica. I spoke with Heath and Ben and they were great! They got me in the next day and the technician had my car back in the shop within minutes. It was a quick fix and my family and I were back on the road. I have been to many dealerships but this one felt different. Thanks for taking your time to make us feel welcomed.
Great people to work with. Helped me find a vehicle that not only fit my needs but my family’s. I am very happy with my purchase.
Very knowledgeable and pleasant. The service team is very efficient and are great to work with and they do good work. Outstanding customer relations. I would highly recommend this dealership and the service department.
Fast service and competitive price
Had to have an electrical issue taken care of on a 2008 Dodge Nitro. Service dept did very well and in a timely manner too. Very good customer relations and very good work. Would recommend this dealership to everyone. Thank You
Bought my Ram back in July. All people involved in the sale were pleasant & the price was right. Took my truck in on Tuesday to get my heat problem fix. The Staff in the service department are knowledgeable & pleasant to work with.
Eddie was a fantastic sales person. Very personable and not pushy by any means. I have to say this was one of my best car buying experiences I highly recommend this place and I recommend Eddie 100 per go check it out and get your self a great car or truck.
Went in and dealt with sails man Eddie Hill. Very straight forward, up front honest. Very smooth transaction purchasing my used 2017 Jeep. Best we have ever had purchasing a vehicle. Financing manager Angela was very helpful also.
Last July I purchased a used 2018 RAM from Derrow. I bought it with the front sensor not working and bumper needed some work done. We agreed they would fix both. First attempt did not go so well. Sensor didn’t work nor was number fixed. I left a review and the owner Kable contacted me. Since then he has been in contact with me and getting everything fixed. Sensor has been replaced and working. New bumper was also put on. Few months later clear coat started to peel. I got ahold of Kable and again he has been extremely helpful ...
Great bunch of folks get the job done and done right. Fair price thanks again 😊
Quick service, helpful associates, clean.
Very friendly and willing to work with me!
I was able to work directly with the owner and the sales manager, both are genuinely great people. My purchase was simple and straightforward, the used car I purchased is in immaculate condition. Very pleased.
Excellent people to deal with very easy and not pushy
very prompt & helpful. my dealer
went there for an oil change, no appointment and they got it right on and done. excellent service great job
Love love love my new Jeep Cherokee Trailhawk!! My salesperson Lindsey did an excellent job. Between her and Tito I had no hassle in trade in value etc... I highly recommend Derrow Jeep of Defiance!! Keep up the good work!!
Every one seemed to be helpful.
Excellent service personnel
Great service department. Came got the jeep at work and dropped it off when done. It was in for a recall airbag issue, Ben in the service department made it easy and Charlene was great as always
Quick n efficient on taking care on vehicle problems. Never had a problem on service. Employees were very helpful n staff very courteous. They informed you on the problem n showed you what was wrong.
They got the vehicle picked up by an outside wrecker service and got it fixed quickly.
Salesman knew the answers to questions I had. Had me on a test drive within 15 minutes, was very helpful even though he was dealing with more than just me. Wasn’t pushy about buying the vehicle, and when I said that I would buy it, he was very efficient with all the paperwork. The finance lady was very nice , efficient, and did a great job !!! Went looking, and ended up buying that day, never have done that before !!! It was a great experience !
Jim was a great salesman. Answered all our questions and was never pushy. Got a nice car at a nice price.
We were shopping for a very specific car. We prefer to shop online and try to negotiate our trade in and purchase prior to traveling to dealership. Not many were willing to work with us, except Lindsey and Jake with Derrow! They made the whole process very easy. They maintained excellent communication with me via phone, text, and email. We pretty much had the whole thing finished before we left our home. We traveled 8 hours each way from Tennessee to purchase our vehicle from Derrow and we are happy we did! We got what we wanted and they were a ...
Great Guys... No pressure... Great Pricing!
Greeted with smiles. Friendly Service.
Nice folks, friendly, service is wonderful and timely.
Friendly people clean place was very nice
Very helpful and accommodating. I got the truck that I wanted in no time. Staffs were friendly.
very friendly and helpful to get you good financing and best deal
Derrow has a very friendly staff. Eddie Hill was probably one of the best sales people I have had the pleasure of working with. The finance manager even saved me a couple percent when she recommended a different lender then the initial one I requested. Highly recommend.
they got my Jeep fixed. thank you
Ric was great to work with! No nonsense, easy and they were very fair and accommodating. Low sticker prices, fair trades and great financing rates....couldn’t be happier with my 2019 Acadia! Thanks guys!
Oil change. The people in service was very friendly and efficient.
A great place to buy a vehicle. Very nice and helpful staff. Jim Diehl was fantastic to work with.
My salesman Ed had a zero pressure sales approach and was very helpful in finding the vehicle I was looking for.
Jim got us into a newer vehicle that is a sweet car! We went from a 2012 Journey to a 2016 Cherokee with bells and whistles. All of the staff were so friendly and made it all so smooth. Check them out!! Thank you all at Derrow
Jim was very helpful. Great prices. Even got to meet the owner. Who made sure we got the deal we wanted. We are very happy with how we were treated.
Had a fast and great experience with Derrow. Found my wife’s Escalade online, they contacted us very quickly and we set-up an appointment as soon as possible since we from out of town. We got there and the wife loved the vehicle. Our salesman, Jim Diehl got us in and out of there very quickly. He was friendly and took the time to show my wife all the features that were available with the Escalade. We also had a paperwork mix up and they sent somebody to us to get that right as we lived 45 minutes away. I would ...
they check everything to make sure you have a safe car and the people there are respectful and helps you any way they can
They had the perfect truck I was looking for. Well worth the drive.
Great to work with. They will spend the time you need to choose the best car. Jim, our salesman was extreamly nice, we had our 4 year old with us and he interacted with him like a human and not a prissy salesman. Over all experience was great!
Lindsey & Ric were great to work with. Flew into Ft. Wayne they arranged to pick me up at the airport in my truck. Got a great 45 minute test drive to the dealership, Once there paper work was ready, in and out under an hour. Everything was as stated no surprises. I would not hesitate to purchase a vehicle from them again. Thanks for everything
Ric and everyone was great! We were in and out in less than 90 minutes, including a test drive! Will be returning for our next vehicle purchase.
Great experience with Ric. Extremely comfortable purchase experience. No pressure sales office. Thanks for the experience.
I had a good experience with Derrow and Mike was great to work with. It was a quick and easy process and I would definitely recommend someone looking for a vehicle to visit Derrow for an awesome car buying experience.
Sales, service, parts, new cars, used cars.
Friendly and had the vehicle I was looking for !! Jim was very nice to work with.
Awesome deal! Best prices around
Come see us Monday-Saturday each and every week for the best prices on new and preowned vehicles !!!
Ric Barajas was a pleasure doing business with. Made the process of buying a car simple and stress free! Will definitely return to purchase future vehicles from this outstanding dealership!
Ric Barajas was a pleasure to do business with. Great car buying experience and will return for future purchases. No pressure to buy but you will want to buy from Ric!
Mike Ramirez did an amazing job at making everything go smoothly. He was available for me at all hours of the day. Just a fantastic experience. Highly recommend anyone looking for a vehicle to stop in and see the team at Derrow.
I bought my truck there in 2017 and had some issues with it. Charlene was always awesome. She has taken care of everything for me. 10 out of 10. 👍🏻
I had a problem with my pacificas transmission Charlene and Ben were great at assisting me and getting it repaired. The whole team was very professional and trust worthy.
We love our new truck! By far, the best deal and great staff! Thanks Jim!!!
Service department was efficient and friendly!
Awesome experience! Jim helped us out with the vehicle and was great to work with. I gave them a number that I wanted to stay around for monthly payments and Tito worked his magic and made it happen. Angela was able to explain everything regarding the finances and was super friendly. Jim even drove 45 min the next day to deliver something to me that was forgotten at the dealership. Will definitely look to buy my next vehicle from them!
Just wanted to thank Michael Ramirez for taking the time to talk with me and being so knowledgeable about my options for buying my next car!
Thank you Courtney for recommending!
Hey stop out and see Michael! He’s very helpful and knows what he’s doing! Thanks again Michael !!
mike ramirez is always willing to help my husband find the perfect car for me!
Michael Ramirez is the best salesman there!!!
I recommend everyone to go see Michael Ramirez!!!
10/10 highly recommend Mike for anything you need very understanding and patient always looking to meet the customers needs. You will not go away unpleased
10/10 highly recommend Mike for anything you need very understanding of all products. Very helpful and patient always looking to get the customer what he needs. You will not go away unpleased
If you’re shopping around for a vehicle go to Derrow and ask for Mike Ramirez! He is the best salesman around and is willing to help rain or shine!
Thanks Courtney for directing to me to Derrow! Great service!
Looking for a new car soon & Michael Ramirez is very knowledgeable and knows what he’s talking about just an enjoyable time not stressed thank you.
Mike Ramirez is a real family man and he showed it by finding exactly what I was looking for to meet the needs of my family. Mike is honest and patient while you make a big decision like buying a new vehicle. I highly recommend Derrow and Mike Ramirez to usher you and your family into a new vehicle.
Michael Ramirez assisted me with finding my perfect car. Highly recommend him at Derrow Chrysler.
Michael Ramirez is super helpful and knowledgeable!! Highly recommend him and this dealership!
Yes!! Thank you Courtney!
Courtney Sherrow was very helpful. great customer service! thank you Courtney!
Thank you Courtney for referring me to Derrow!
Thanks Courtney! Great place great person
thanks Courtney for recommending derrows
Mike Ramirez is very knowledgeable and easy to work with. He made the car buying process very smooth. Highly recommend.
I worked with Lindsey Ramirez on an internet sale. While purchasing a used vehicle over the internet is a nerve wracking experience, the dealership was very transparent with the information about the vehicle, they even sent additional pictures/information when asked. We were able to come to a deal on a Wednesday pending my test drive. Made the 2.5 hr drive and everything went very smoothly. I would not hesitate to do business with Derrow again.
This dealership is amazing! Their prices are fair and they have a great staff. Thank you Michael Ramirez for the updated deals and promotions. He definitely went above and beyond expectations!
Needed a used 🚗 and stopped in at Derrow Chrysler. Man it was a great experience Michael Ramirez did an excellent job helping me. Highly recommend
Was on the market for a new vehicle and stopped by Derrow Chrysler. Michael Ramirez did an excellent job with helping finding the perfect fit. He was very knowledgeable and professional. Thank you again!
5 stars Michael Ramirez is excellent! he’s very knowledgeable and knows what he’s talking about just a joy to work with!
Highly recommend working with mike ramirez! Super nice guy 🙂
Go see Mike Ramirez. Recommend him and this dealership 👍🏼👍🏼
Mike rocks. Definitely recommend 👍🏼
Mike knows what he’s talking about! Recommend!
Go see Mike! Very knowledgeable 👍🏻
Go see Mike. He knows what he’s doing!
Allissa Rooks does great work. She is highly recommended when wanting your car detailed!
I recommend going to visit Michael Ramirez Jr. for your car buying needs. The man sold a car while suffering through heat stroke one time. I seent it.
I had a great experience here. I went there looking for an SUV and I talked with Jim Diehl and he explained a lot to me with everything I’d like in a vehicle and my price range that would be hard to come by. So I ended up getting a 2017 Chevy Cruze and couldn’t more happier with it!
A big thank you to Jim for all the time you spent with Jen and I getting me into my Ram truck. I absolutely love my new RAM!! Thanks again!! Rick
Michael Ramirez sincerely cares about his customers and takes the time to understand their needs. He is an asset to Derrow!
