Customer Testimonials

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DealerRater Dec 31, 2020

Everyone was very helpful. They will give you the best price/interest rate they can. Very friendly and honest. We love our new 2019 Yukon XL

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DealerRater Dec 18, 2020

Had several service indicator lights on my Chevy Silverado. Contacted the service department and they were able to get me in the same day. The whole team from Heath and Ben to the technician were very knowledgeable, helpful and friendly. All issues were fixed and I was back on the road the same day.

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DealerRater Dec 17, 2020

My wife and I had a issue with our Chrysler Pacifica. I spoke with Heath and Ben and they were great! They got me in the next day and the technician had my car back in the shop within minutes. It was a quick fix and my family and I were back on the road. I have been to many dealerships but this one felt different. Thanks for taking your time to make us feel welcomed.

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DealerRater Dec 13, 2020

Great people to work with. Helped me find a vehicle that not only fit my needs but my family’s. I am very happy with my purchase.

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DealerRater Dec 10, 2020

Very knowledgeable and pleasant. The service team is very efficient and are great to work with and they do good work. Outstanding customer relations. I would highly recommend this dealership and the service department.

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DealerRater Nov 24, 2020

Had to have an electrical issue taken care of on a 2008 Dodge Nitro. Service dept did very well and in a timely manner too. Very good customer relations and very good work. Would recommend this dealership to everyone. Thank You

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DealerRater Nov 20, 2020

Bought my Ram back in July. All people involved in the sale were pleasant & the price was right. Took my truck in on Tuesday to get my heat problem fix. The Staff in the service department are knowledgeable & pleasant to work with.

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DealerRater Jun 11, 2020

Last July I purchased a used 2018 RAM from Derrow. I bought it with the front sensor not working and bumper needed some work done. We agreed they would fix both. First attempt did not go so well. Sensor didn’t work nor was number fixed. I left a review and the owner Kable contacted me. Since then he has been in contact with me and getting everything fixed. Sensor has been replaced and working. New bumper was also put on. Few months later clear coat started to peel. I got ahold of Kable and again he has been extremely helpful ...

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DealerRater Dec 12, 2019

Lindsey & Ric were great to work with. Flew into Ft. Wayne they arranged to pick me up at the airport in my truck. Got a great 45 minute test drive to the dealership, Once there paper work was ready, in and out under an hour. Everything was as stated no surprises. I would not hesitate to purchase a vehicle from them again. Thanks for everything

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DealerRater Dec 9, 2019

Ric and everyone was great! We were in and out in less than 90 minutes, including a test drive! Will be returning for our next vehicle purchase.

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DealerRater Nov 10, 2019

I had a good experience with Derrow and Mike was great to work with. It was a quick and easy process and I would definitely recommend someone looking for a vehicle to visit Derrow for an awesome car buying experience.

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DealerRater Nov 3, 2019

Ric Barajas was a pleasure to do business with. Great car buying experience and will return for future purchases. No pressure to buy but you will want to buy from Ric!

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DealerRater Oct 29, 2019

I bought my truck there in 2017 and had some issues with it. Charlene was always awesome. She has taken care of everything for me. 10 out of 10. 👍🏻

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DealerRater Oct 27, 2019

I had a problem with my pacificas transmission Charlene and Ben were great at assisting me and getting it repaired. The whole team was very professional and trust worthy.

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Facebook Oct 12, 2019

Service department was efficient and friendly!

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DealerRater Sep 30, 2019

10/10 highly recommend Mike for anything you need very understanding of all products. Very helpful and patient always looking to get the customer what he needs. You will not go away unpleased

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DealerRater Sep 6, 2019

Very friendly and professional faculty. Worked hard to make the sale smooth and easy for my family and me. Ensured everything was ready for is to drive in from out of town and not take too much time.Highly recommend!!

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Cars Aug 14, 2019

Terri was super helpful and knowledgeable in helping me with the parts I needed. She was very pleasant and friendly. Thanks Terri for being so helpful! I’ll be back should I need anything else! 😊

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DealerRater Aug 13, 2019

We looked online and at a number of dealers for a vehicle to meet our needs. Shawn at Derrow showed us a beautiful Acadia and explained many of the features of the vehicle. He answered all our questions in a professional and low pressure manner. The price made the deal a great value too. Everyone was courteous and friendly. It was a smooth process from start to finish.

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DealerRater Aug 12, 2019

We had a great experience at Derrow. Most of my negotiating was done over the phone so when I showed up at the dealership, my Yukon was ready for a test drive. I really like the casual environment. I would highly recommend Derrow.

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DealerRater Aug 10, 2019

Ric was help in the purchase of my Pontiac Solstice. I love my car and the buying experience was smooth. I would buy from Derrow again.

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DealerRater Aug 9, 2019

Drake Osmun does a great job every time he works on my vehicle. I will come to Derrow every time just for him. He is awesome and I will continue to refer him to every one.

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DealerRater Aug 8, 2019

Shawn at Derro was hands down amazing! Made the entire car buying process super simple! Was more than welcoming and answered any questions I had. Didn’t push nor hassle you. Will definitely recommend! Thanks, Shawn!

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DealerRater Aug 2, 2019

Worth the drive to Defiance! Great price on a great vehicle, easy to deal with a no hassle process. Dealership was packed but they got to us as fast as they could. Professional approach with no hidden issues or fees. I highly recommend

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DealerRater Aug 2, 2019

Lots of vehicles to choose from and very friendly staff. Ric was great, very friendly and down to earth. Even though they were suppose to close a 3pm on Saturday and we were there well past we never felt rushed.

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DealerRater Aug 2, 2019

Had been looking for that perfect truck for some months now surfing autotrader and cars. Com for hours a day. When I finally found the Ford truck I have been looking for I was kind of skeptical with it being a Chrysler dealership that was close to four hours away. With a single phone call to the dealership Ric made me feel comfortable with my decision and was even able to give me a ballpark on my trade via email. After a long drive I was not disappointed. Ric and the sales team made it quick and easy to finalize ...

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DealerRater Aug 2, 2019

Mike Ramirez was very helpful in assisting me with the car purchase process. He was very professional and knowledgable. He also answered any questions that I had.

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DealerRater Jul 31, 2019

We drove over 1200 miles this weekend. From Cincinnati to Defiance. We looked it over 30 Durango’s. Darrow Chrysler had the best deal. Their salesman Shawn Guelde. He was by far the best salesman we talk to. He was not xxxxx nor was he shy. We showed up in the lot and was looking at the cars for at least five minutes before he approached us. I myself would rather have that in a car lot. Than to pull in and get bombarded by saleman. SEAN was always able to answer her questions. We never felt as if we was receiving ...

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DealerRater Jul 27, 2019

I had the pleasure of working with Ric and Angela when picking up the Jeep. I had a long drive there but they made us feel appreciated and welcomed when we arrived at the dealer. The entire process was smooth and enjoyable. I would recommend you come here when looking for your next car!

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DealerRater Jul 27, 2019

My first email correspondence with Lindsey was the start of this great experience. She gave me a courtesy call before we made it to the dealership that I would be working with a different sales guy. Once we arrived we met Ric and he had the truck ready for our test drive. Even though we had our financing done he was confident that they could get us a better rate. He was right! We then met with Angela and she went over the financing in great detail. It was a smooth process and we left with the vehicle the same ...

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DealerRater Jul 25, 2019

I went there looking for a vehicle and when I waked in the door was all about the help on finding the vehicle I was looking for and the price range I was willing to pay awesome service thanks mike rameriz and Angela you are awesome people

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DealerRater Jul 24, 2019

I had a great experience at Derrow. Each employee I spoke to was very friendly and had great customer service. I was able to be heard about what I was interested in and in no time I was in a vehicle I wanted. The service was also very quick and efficient. I was able to get my vehicle within 3 days of 1st speaking to Shawn.

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DealerRater Jul 19, 2019

Had received a few calls making sure everything was still a go for my appt. they had the truck pulled up ready for me and was very friendly and helpful

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DealerRater Jul 18, 2019

Located the truck on line and was able to get most of the info from that. Next was the call to find out the rest. Everyone I've talked to has been very informative & helpful. From Lindsey ( Internet Contact) then Mike my sales guy. It all came together with Angela ( Finance Manager) Very much a team effort. Even after the sale Mike has stayed in touch. Thanks to all that had a part in this "GREAT ADVENTURE"

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DealerRater Jul 17, 2019

Shawn and Angela were great to work with. Their courteous nature greatly contributed to a positive car buying experience. I am satisfied with my purchase.

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DealerRater Jul 15, 2019

Found truck on online and started the process with Lindsey which was very helpful. When came time to go to dealership Mike took over. Which he also was very helpful and polite. Neither had tried to push. Truck was all ready and waiting for us to test drive before we got there. Angela in finance was great. Went over everything didn’t try to push any extra on that wasn’t needed. Explained everything very well. I will be back. In 6 years Hahahaha! Thank you Derrow!

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DealerRater Jul 12, 2019

I had such a great experience working with Mike! Everyone at Derrow was very nice and helpful throughout the car search. I would very highly recommend!

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DealerRater Jul 10, 2019

All the staff were very attentive and helpful. The whole process was very smooth. Mike our salesman was very courteous and no pressure. Highly recommend. Thank you!

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DealerRater Jun 7, 2019

Smooth transaction with Ric. Truck is as advertised, and the price was below competitors. I drove 200 miles to test drive and purchase. It was worth my time.

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DealerRater Jun 7, 2019

I drove from out of state to test drive the exact car I’ve been looking for. I was nervous traveling so far, but Shawn & the others at Derrow were very helpful and professional. They talked me through everything & answered all my questions. I left that day driving my dream car home.

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DealerRater Jun 5, 2019

Was very impressed with everyone at Derrow. Shaun was very helpful and great to deal with. No high pressure, pushy salespeople! I would highly recommend this dealership to anyone interested in buying a new used vehicle. Love ours!

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DealerRater Jun 4, 2019

Everything about this purchase was smooth and easy! Mike was very pleasant to work with and made this a great experience! Thanks for all of your help! Jodi

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DealerRater May 29, 2019

Great dealership, made it possible to trade my car in for something better. I am very happy with the 2014 Cadillac I was able to get.

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DealerRater May 29, 2019

Derrow Chrysler Dodge Jeep Ram was very helpful throughout my experience. When I arrived at the lot to look at the car, it was out being detailed. He had the car brought back to the lot within the hour for me to look at. After deciding to buy the car, Ric was very helpful in going through the financing and answering all of our questions. The whole experience overall was quick and easy. I highly recommend them.

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DealerRater May 15, 2019

I have been looking to replace my Dodge Ram 1500 for several months. I came across this Ford F-150 on line at Derrow. The sales person, Mike Ramirez was very courteous and accommodating. The Sales Manager and Finance Manager were also very friendly and easy to work with.. Very happy with the entire buying process. They even filled the tank without asking👍 Thanks to all at Derrow for making this an easy buying experience.

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DealerRater May 13, 2019

This was hands down the best experience I have ever had at a dealership. Ric's laid back and transparent approach instantly made the experience an enjoyable one. I have always been skeptical of dealerships my perspective changed after purchasing my dream vehicle form Derrow Chrysler. We drove 6 hours round trip for this Jeep the experience and value gained was worth every minute. I highly recommend Ric & Derrow to anyone looking for a High Quality vehicle.

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DealerRater May 13, 2019

We walked in on a Saturday not planning on buying just shopping and looking. Ended up buying ... and the sales man and accountant stayed after work hours to finish our purchase. This is a great friendly dealership and would recommend anybody buying a vehicle here

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DealerRater May 10, 2019

Ric was an extremely informative, zero pressure, courteous salesman. We were met in a timely fashion. Made my least favorite task am enjoyable one. Highly recommend checking out this dealership.

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DealerRater May 10, 2019

Ric was absolutely amazing,Friendly and just a good over all person. As someone who also works in the customer service field I hold others to a very high standard and Ric met and exceeded all of my expectations. I live in Metro Detroit and took the 120+ mile trip to pick up my truck. I will also be making the drive again when we are ready for our next vehicle. I seriously couldn’t recommend this dealer any higher.

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DealerRater May 9, 2019

Ric was a very helpful and knowledgeable person!! We would recommend him and Derrow!!! Ric was also familiar with family members which was surprising to know but very welcomed!

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DealerRater May 5, 2019

Dealership was great to work with! I recommend dealing with Ric he made the purchase fast and easy. It was worth the hour drive to make the purchase. Thank you!!

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DealerRater May 4, 2019

Great Staff! Made my family very comfortable during the entire process. I highly recommend to future car buyers! Not from the area, drove over an hour and it was well worth It!

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DealerRater May 3, 2019

A big thanks to Derrow for helping me find the vehicle I’d been searching for! A Chevy Avalanche (well-kept with low miles) is becoming very difficult to find. When I inquired about the 2012 Avalanche at Derrow, Lindsey was prompt and outstanding with her follow-up communication. When I pulled into the lot, the Avalanche was parked front-and-center with my name hanging in the window (nice touch!), awaiting a test drive. Shawn and the management team made me feel welcome throughout the process, and Angela made the financial paperwork very easy. Thank you, Derrow Team!

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DealerRater May 3, 2019

Dealership went out of their way to enable myself to lease a new Jeep! Very happy with the new Jeep Grand Cherokee. It is a tremendous car in my estimation, and it is my forth Jeep purchased at this dealership .

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DealerRater Apr 23, 2019

I will recommend them to others. Shawn, my salesman, was great to work with, Angela and Dave were great as well and quick to answer my questions. There was no high pressure selling; they wanted what was best for you.

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DealerRater Apr 17, 2019

I bought my first car @ Derrow! What an experience. Everyone was so knowledgeable, helpful and kind. Ric is a great salesman, definitely helped me find exactly what I was looking for! I’ll never go anywhere else. Thanks again Ric and Derrow!

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DealerRater Apr 12, 2019

Friendly Staff, upfront and we’re able to answer all my questions. If something was wrong willing to fix it.Thank you for being so nice.

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DealerRater Apr 12, 2019

I traded in a 2017 Jeep Compass for a 2014 Ram 2500. The experience was great. They gave me ABOVE value for my trade, and when we hit a snag with my title they did everything possible to get me into my new truck that day. I left happy and I am still happy!

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DealerRater Apr 9, 2019

We are from Michigan and saw this vehicle on autotrader.com. I called the dealership and Ryan answered the phone, told me the car would be ready for me to test drive once we got there. He was true to his word and after all was said and done both parties were satisfied.

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DealerRater Apr 6, 2019

I worked with Ric he was an excellent salesperson who kept everything simple and easy for me as a first time car buyer. Definitely would work with him again.

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DealerRater Apr 1, 2019

I have been looking for a used Mazda SUV for several months. Found the perfect one at Derrow. We were drove out of the dealership in 60 minutes or so. Great customer service. Would highly recommend.

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DealerRater Mar 24, 2019

The contact and communication was awesome any questions asked answered with in minutes. She was able to get my payment right where I needed it to be no gimmicks, no smoke and mirrors. I recommend buying a vehicle from Kaycee 100% it was a smooth transaction.

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DealerRater Mar 17, 2019

Tito was great to work with. No pressure, no "BS", knowledge with product, friendly and accommodating. Would highly recommend visiting Tito at Derrow if you are looking to avoid the normal dealership experience. I drove 2-1/2 hours to see this vehicle and was not disappointed. Was truly as advertised.

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DealerRater Mar 16, 2019

Great service! Thank you for getting me into a Jeep! Everything was so easy and got me into a Jeep quick! Thank you again,still can’t believe the Jeep is mine lol

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DealerRater Mar 15, 2019

My purchase of a used Suburban at Derrow was a good experience. No pressure, no hassle. I recommend Derrow and the good people who work here.

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DealerRater Mar 10, 2019

Went to derrow looking for a reasonably priced truck with low miles and a fair price for my Jeep trade in and I got both and with friendly people and no hassle.

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DealerRater Feb 8, 2019

Ric and everyone at Derrow was great to deal with. I had very specific criteria I was looking for in a pickup for a build I’m doing. I wasn’t having much luck locally. I found this one online and was able to get everything done with them remotely. I booked a flight late Friday night flew out first thing Saturday morning and was in and out of the dealership in 30 mins and on the road back to Chicago. I was hesitant to buy sight unseen but they made it go smoothly. Thanks again and maybe we’ll put ...

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DealerRater Feb 8, 2019

From the first point of contact, Lindsey Ramirez, to my salesman Ric Barajas, Derrow Chrysler has surpassed any dealership that I've ever had. I purchase all of my vehicles out of state, and thanks to Ric and the team, I have to say that this was the smoothest, quickest and best experience that I have had, period. Thank you again Ric and everyone at Derrow! Nick Lawrence

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DealerRater Feb 7, 2019

We really like our Dodge 2015 Ram Laramie 2500 Diesel Crew Cab 4WD. We bought an extended warranty that covers everything so anything goes wrong it is covered. The warranty a little pricey but needed. The sales people and the financial person were great to work with, everything was all upfront and no hassles. They provided us with a carfax for this vehicle. This is the first USED vehicle we have bought in 20 years. Very happy with our purchase.

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DealerRater Feb 5, 2019

Very welcoming and gracious staff, and excellent customer service! Ric took multiple phone call prior to my visit, and was more than willing to talk with me and answer all my questions about the truck I was looking at. I came from two and a half hours away, and was not the least bit disappointed with my experience and new truck!! All the employees took me in like family and were a pleasure to be around! Would definitely recommend for any automotive purchases or needs!

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DealerRater Feb 4, 2019

Overall, very satisfied! All employees very nice, helpful and knew about their product. I was a bit disappointed in what they were willing to give me for my trade in, but felt they somewhat made up for it by the interest rate they were able to secure for me with a well known banking firm.

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DealerRater Jan 18, 2019

This was the most pleasurable experience I have had at a car dealership. Ric was professional and honest. There were no surprises, responses to questions were very timely. I would recommend this dealership.

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DealerRater Jan 17, 2019

Ric was great to work with! He made trading my vehicle in and driving away in something brand new super easy! Would definitely recommend to others.

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DealerRater Jan 15, 2019

Tito was great to work with on our new vehicle purchase. We were treated fairly with pricing of our vehicle purchase and trade-in. It was a very enjoyable process and worth the 2 hour drive from Indiana. Communication was excellent as the sales team answered all of our questions in a timely manner. Thanks for a great experience!!!

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DealerRater Jan 6, 2019

Traveled to this dealership from the Cleveland area as they had the exact truck I was looking for. The salesman left us alone to drive the car and talk which I like. The financing was fairly easy and they gave me a fair value for my trade in. They would not negotiate on the price of the truck but in all honesty, it was priced very fairly to start. I would recommend them and if the opportunity existed, yes, I would travel back to Defiance if the deal was right.

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DealerRater Jan 5, 2019

Quick, easy, no haggle, just great business! Tito was excellent to work with. The sales manager took his time with us and made sure we were completely comfortable with the deal. I would gladly buy here again!

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DealerRater Dec 23, 2018

Everyone was really nice they weren't pusher like the other dealership that I was at before I came there Tito was a excellent salesman I will refer more people to him and to derrow dealership

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DealerRater Dec 23, 2018

I traded my 2007 Jeep Wrangler X Unlimited for a 2018 Jeep Wrangler Unlimited Sahara with Ryan. It was an overall great experience with this dealership, and a fair deal trade for the value of my old vehicle.

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DealerRater Dec 14, 2018

Tito was very helpful and curious. He made me very comfortable and made sure I was taken care of with refreshments. The whole staff was polite and comforting while I went though the sales process. Thank you very much. GO COWBOYS!!!

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DealerRater Dec 13, 2018

This was definitely a nerve wrecking experience for myself since this was my first car purchase but Ric made the experience more of a relaxed chill experience. Which was good. He was right to the point and did what he had to do to get the car sold. I would recommend anyone to get a car here.

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DealerRater Dec 12, 2018

We weren't in a position to shop around. We needed a van to replace our beloved Town and Country that had been totaled (no injuries 👍) and found a great Pacifica at the right price on CarGurus. Took a chance and an hour and half drive and cannot be more pleased with reliable and honest representation. Ric was efficient and the deal came in at a great price and payment for us. Finance was fast and painless! Thank you!

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DealerRater Dec 8, 2018

Had a great experience purchasing a RAM from Tito. Process started with professional coordination by the internet sales coordinator Lindsey and ended with successful financing with the finance manager. All around this was probably my most positive experience with a dealership as everything was done transparently and professionally. This dealership and sales team is highly recommended!

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DealerRater Dec 7, 2018

They are very honest about the way they work and price their vehicles and, don't force you into anything you are not comfortable with.

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DealerRater Dec 6, 2018

We weren't in the market for a new vehicle however, our car said otherwise. We needed something and quick. Kable and Ric provided excellent service and helped us find our vehicle. Provided excellent service with our busy schedules to get the paperwork signed. Thank you Derrow Chrysler Dodge Jeep Ram!

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Cars Dec 3, 2018

I recently bought a new Ram Promaster. Ryan was very much on the ball and made the purchase smooth and easy. The paper work was handled by Angela and she also was easy and professional to deal with. I will be checking in with Derrow Chrysler for my next purchase.

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DealerRater Dec 1, 2018

Sales people were courteous. Had all the paper work ready when we got there as we were in a hurry. We did not feel pressured to purchase the vechical.

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DealerRater Dec 1, 2018

Excellent staff to work with, everyone was very friendly and helpful, never pushy. We drove three hours to see a truck and ended up buying. We were not disappointed when we arrived, they were honest to us about our questions/concerns over the phone. Well worth the drive!! Thank you!

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DealerRater Nov 30, 2018

Ric Barajas was a pleasure to work with. He answered all my questions I had. He was upfront and to the point which I appreciated! I would highly recommend working with Ric for your car buying needs!

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DealerRater Nov 30, 2018

They have great patience and courtesy in helping me get a Vehicle. They even stayed way past time to close helping me out. Thank you everyone that help me. Laurie Patterson

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DealerRater Nov 28, 2018

We leased a new Jeep Compass this past weekend, Tito was great to work with and took time to show us many of the features before we headed out on our test drive. He didn't pressure us and helped make sure we got as many incentives as possible. Angela walked us through the leasing paperwork and answered all of our questions. I will definitely return to Derrow for our future vehicle purchases.

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DealerRater Nov 25, 2018

My experience was great. I didn’t feel pressured to buy anyhing I wasn’t sure of. Tito did a good job of making sure I was aware of what what I was agreeing to and answered my questions perfectly.

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DealerRater Nov 22, 2018

My wife and I had been looking for a newer car for some time and had been to several dealerships. We live in Lima and found the car we were looking for on the internet at Derrow Chrysler. The price on the car lured us there but the people that work there will bring me back. Tito and Angela were very helpful and answered all my questions. There was no pressure to buy at all like many of the other dealerships we have recently visited. No pressure makes the buying experience actually nice. After the decision was made to buy ...

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DealerRater Nov 22, 2018

We purchased a new Chrysler Pacifica Hybrid today, and are very pleased with the service we received. Everyone was friendly and helpful, and we appreciated their willingness to work with us on the price of our vehicle. Ryan went above and beyond to meet our needs. We would recommend working with Darrow Chrysler.

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DealerRater Nov 21, 2018

A real nice selection of vehicles. Ric was easy to work with, no hassling. Trucks were up front and ready for me to test drive upon arrival. Gave me fair and reasonable offers on my trade-ins. Very easy and friendly staff made my purchasing breeze.

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DealerRater Nov 21, 2018

Thank you for your help! Tito and Angela were helpful and thorough. It was an overall great experience. I would recommend to anyone. Thanks again!

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DealerRater Nov 20, 2018

Ric and everyone at the dealership made the purchase of our truck quick and easy. Everyone was friendly, and I would definitely recommend this dealership to anyone looking for a new vehicle.

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DealerRater Nov 20, 2018

Ric Barajas is an excellent sales person. He assisted me in every step of my purchase. Ric’s knowledge and friendliness is an truly an asset. My experience dealing with Ric was one to remember.

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DealerRater Nov 17, 2018

I have been shopping around for this car and Ryan was very helpful in getting me the car I wanted and making sure I was taken care of. Everyone I came in contact was friendly and I truly felt I was in the right place when it came to buying a new car. I will be back in the future!

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DealerRater Nov 16, 2018

Staff was friendly and courteous. I feel that they gave us the lowest price possible. My wife and I both left the dealership happy and satisfied.

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DealerRater Nov 13, 2018

Ryan at Derrow worked with us and treated us great! Would highly recommend this dealership! I got into exactly what i wanted at the best price.

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